In a report from TechCrunch, it was unveiled that Gleen, a chatbot service based in California, managed to secure $4.9 million in an oversubscribed funding round. This software brand is gaining traction in the chatbot market for Discord and Slack, appealing to both traditional software and crypto sectors. Institutional contributors comprise Slow Ventures, 6th Man Ventures, South Park Commons, Spartan Group, and CoinShares. Among the angel investors are Anatoly Yakovenko, co-founder of Solana (SOL), and former COO of Chainlink (LINK), Mike Derezin.
Focal point of Gleen, established by former Microsoft and LinkedIn colleagues, is technical communities such as blockchain infrastructure channels on Discord. The visionary brand aims to channel its fresh funding into product development with an emphasis on addressing hallucination – a critical issue in large language models. This problem, referring to artificial intelligence confidently generating false information, can potentially mislead individuals into false-based decision-making, magnifying its adverse effect in specific technical discussions.
The company’s solution lies in their unconventional approach. Rather than resorting to the common method of utilizing wrappers of ChatGPT and other large language models, Gleen has pioneered a proprietary machine-learning layer that draws from enterprise knowledge. This model cross-checks responses from large language models, strategically bypassing the issue of hallucination. The main structure of Gleen’s technology focuses on accurate data storage, retrieval, and answer generation.
Built on a secret ingredient – a proprietary algorithm, the model has been exposed to 100,000 pairs of questions and answers. Extracting information from knowledge bases, forums, and online threads on platforms like Slack and Discord, it learns domain knowledge. Interestingly, the startup does not exclusively rely on clean documentation, which is perceived as one of its strengths.
While, initially, Gleen’s Discord chatbot was designed for Web3 customers, the company now generates higher revenues from non-crypto users. The small but diligent team is bolstered by over 10 clients who pay based on the number of conversations the bot produces. The Gleen vision to expand its enterprise influence toward the medium-scale business market is remarkably clear.
In essence, Gleen aspires to transcend industry limitations, offering customer service solutions for businesses of all sizes. The company intends to rely mainly on its inbound channel as its biggest and most defensible asset moving forward, reinforcing the strong foundation they have built as a startup.
Source: Cryptonews
